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Help Desk - Fishpond.co.il


What is a Restocking Fee?

The restocking fee applied will be to any item which you wish to cancel from your order. The fee is 17% of the price paid, with a minimum charge of $5 per item. This restocking fee will be deducted from the amount to be refunded.

Fishpond charges a restocking fee because when customers order an item, then cancel it for no reason, that increases the costs of doing business - which means we have to increase prices for everyone. We don't think it is fair to penalise the vast majority of customers because a small minority cancel items for no reason.

However, if you have a genuine reason for cancelling your item, please contact us to explain your circumstances and we will review whether the fee should be charged.

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Send us an email and we'll respond within 24 hours.

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